Règlement intérieur Calais TruckStop

INTERNAL REGULATIONS, OPERATING RULES AND GENERAL TERMS OF SALE OF CALAIS TRUCKSTOP

SECURE HEAVY GOODS VEHICLE PARKING

CALAIS TRUCKSTOP SECURITY & SERVICES

Location: 847 Avenue Henri Ravisse - 62730 Marck

Date: 01/01/2023 (Amended on: 01/07/2026)

These Regulations apply from 01/01/2023.

Any entry and parking in the Calais Truck Stop secure parking area implies acceptance, without restriction or reservation, of these Regulations and the applicable pricing.

The Regulations are posted at the Calais Truck Stop reception and available at the reception desk upon simple request, and can be consulted on the website www.calaistruckstop.com

Only the French version of the Regulations is legally binding. An English version is also available.

Article 1 - DEFINITIONS

• "Customers": drivers and passengers of Vehicles, excluding pedestrians alone.
• "CTS": Calais Truck Stop company.
• "Means of Payment": Refers to the payment methods accepted to settle the parking fee. Accepted payment methods are displayed at the entrance of the Secure Heavy Goods Vehicle Parking.
• "Secure Heavy Goods Vehicle Parking": Refers to a parking area for heavy goods vehicles, enclosed, subject to payment, equipped with barrier access gates and systems to ensure 24/7 surveillance.
• "Interested Parties": transport companies, owners, lessees and/or users of Vehicles, owners of transported goods and any other person with an interest in the transport.
• "Regulations": these regulations of the secure heavy goods vehicle parking located at the Calais Truck Stop site.
• "Vehicles": any goods transport vehicle, van, tractor unit alone, light vehicle and two-wheeled vehicle entering the parking area.
• "Transport Unit" or "Combination": refers to the combination of a tractor and a trailer constituting a single billing unit for parking, regardless of the respective duration of presence of each element.
• "Tractor": refers to the motorized traction vehicle capable of pulling a trailer, registered for the purpose of goods transport.
• "Trailer": refers to the non-motorized vehicle intended to be pulled by a tractor, registered for the purpose of goods transport.
• "License Plate Reading System" or "ALPR": (Automatic License Plate Recognition): refers to the automated optical license plate recognition system installed at the entrance and exit of the parking area, allowing precise recording of parking times and durations.
• "Parking Duration": corresponds to the period between the entry recording and the exit recording of the vehicle by the ALPR system.
• "Maximum Duration": refers to the longest duration between that of the tractor and that of the trailer when they are not present simultaneously for the entire parking period.
• "Space": refers to a parking space marked on the ground. One truck (transport unit or tractor alone) occupies one space.

Article 2 - SITE DESCRIPTION

Calais Truck Stop is open 24/7, 365 days a year. An operations agent processes payments during the hours stated above.

Located in the Transmarck activity zone, CTS is intended for parking goods transport vehicles and includes:

• One entry lane and one exit lane as well as a dual lane
• 430 parking spaces
• A building comprising a reception area for payments and all types of information, a drivers' lounge, toilets, showers and the parking surveillance room
• A fence equipped with a surveillance system designed to prevent intrusion or break-in attempts
• A video system allowing surveillance of fences and buildings in compliance with the provisions of the Internal Security Code and authorized by prefectural order
• A turnstile filtering "pedestrian" entries
• An automated license plate recognition system (ALPR) at entrances and exits

Article 3 - ENTRIES AND EXITS

Point a. Automated plate reading system

Entry to and exit from the parking area are automated through an optical license plate recognition system (ALPR). An information sign placed upstream of the entry/exit lanes informs the Customer about which lanes to use.

The ALPR system automatically records:

• The vehicle arrival time (tractor and/or trailer)
• The vehicle departure time (tractor and/or trailer)
• The tractor registration number
• The trailer registration number (if applicable)
• The presence of hazardous materials signage plates

This data constitutes the indisputable reference source for determining parking duration and calculating related fees.

Article 4 - RATES, BILLING AND PAYMENT

4.1 RATE DISPLAY

a. Rates and accepted payment methods are displayed on the Calais Truck Stop website, at the entrance and at the site reception. Calais Truck Stop reserves the right to modify rates.

b. The applied rate corresponds to the rate in force on the vehicle exit date.

4.2 SPACE OCCUPANCY BILLING

Parking billing is based on occupied space. Each transport unit (tractor + trailer) or tractor alone constitutes a single billing unit corresponding to one space, regardless of vehicle configuration or respective duration of presence of each element.

4.3 DETERMINATION OF PARKING DURATION

Parking duration is determined by automated reading of the tractor and trailer license plates at the entrance and exit of the establishment by the ALPR system.

Billing is established on the tractor registration plate.

When a tractor and its trailer are not present simultaneously for the entire parking period, billing is based on the longest duration between the two elements of the convoy (longest parking rule).

Illustrative example:

• Tractor present: Monday 08:00 - Monday 14:00 (6 hours)
• Trailer present: Monday 08:30 - Tuesday 10:00 (25h30)
• → Billing: 25h30 for the entire convoy, billed on the tractor plate

4.4 PARKING TIME CALCULATION

a. Parking time is counted by indivisible hour. Any hour started is due.

b. Billing is based on the hourly or daily rate defined in the pricing schedule attached to these General Terms of Sale.

4.5 DISPUTE AND APPEAL

a. The customer has 48 hours from receipt of the invoice to dispute the parking duration calculation or the applied billing.

b. Any dispute must be addressed in writing to the following address:

c. To be valid, the complaint must be justified, precisely stating the facts, dated and signed by the customer.

d. Calais Truck Stop undertakes to respond to any complaint within 5 working days.

4.6 PROBATIVE VALUE OF RECORDINGS

Data recorded (front-rear plate numbers + front-rear photos, at entry and exit) by the automated license plate reading system (ALPR) are authentic until proven otherwise. In case of dispute, this data constitutes the primary evidence of parking duration and serves as the basis for billing. A video review of surveillance recordings may confirm this information.

4.7 PAYMENT METHODS

a. The customer must pay the parking amount before leaving the parking area according to one of the following methods:

• Payment at the automatic terminal located in the building lounge: bank card (CB)
• Payment at the building reception: fuel cards, SNAP
• Automatic payment on exit at the exit lane: Telepass badge, DKV Box, Eurotoll, or for trucks from companies with a customer account

b. The billed amount is automatically calculated by the ALPR system based on actual parking duration. The customer can check the amount due via reception terminals or with reception staff.

c. In case of non-payment or incomplete payment, access to the parking exit will be blocked. The customer will be invited to regularize their situation at the building reception as soon as possible.

d. Calais Truck Stop reserves the right to prosecute persons who do not pay the parking amount.

Article 5 - TRAFFIC

a. Any action performed by the Customer with their vehicle within CTS premises, including driving, traffic, any maneuver, and vehicle parking, passenger disembarkation and embarkation, is their exclusive responsibility.

b. The Customer undertakes to comply with the provisions of the Highway Code and signage present in the parking area. Traffic speed is limited to 10km/h in the parking area. Reverse gear is only authorized for maneuvers necessary for parking.

c. Access and traffic are prohibited for drivers under the influence of alcohol and drugs.

d. Persons walking in the parking area must pay the greatest attention to traffic and use marked passages. No pedestrian movement is authorized on vehicle entry and exit lanes, nor in the payment area, except for express instructions given by the security agent.

Article 6 - PARKING

a. Vehicles must be parked correctly in one of the designated spaces as marked on the ground. Each truck (transport unit or tractor alone) must occupy a single space. If necessary (works, cleaning, etc.), vehicles may be moved at CTS's request.

b. Parking of trailers alone and tractor/trailer detachment

The parking of a trailer alone and detachment of the tractor are authorized after authorization from Calais Truck Stop.

In such cases, customers must obtain prior validation from parking agents.

Billing will be carried out according to the provisions of Article 4.3 of these Regulations: the parking duration retained will be the longest between that of the tractor and that of the trailer (longest parking rule).

The normal parking cost applies, calculated on the maximum duration between the two elements.

Billing is established on the tractor registration plate.

c. Except with express agreement from CTS, in case of so-called irregular, obstructive, abusive or dangerous parking within the meaning of legislative and regulatory provisions in force, the Vehicle may be impounded.

d. Any solicitation, sale, service offer whether free or not, are prohibited in the parking area. Any peddling, canvassing, unpacking, or sale of any objects, posting, distribution of leaflets as well as any unloading of goods or transfer of goods between Vehicles, even partial, are strictly prohibited, except with prior written agreement from CTS.

e. In case of Vehicle breakdown, the Customer has the possibility of calling a tow truck using their own assistance.

Article 7 - HAZARDOUS GOODS

Any hazardous goods are prohibited on the CTS site.

In case of detection at the entrance, site access will be refused (retention in case of entry). An agent will meet with the driver to accompany them in their immediate escort to the exit lane.

It is prohibited to spread or allow to flow, within the parking area, greasy, flammable or corrosive liquids. In case of accidental spillage and after observation of the incident by CTS, any cleaning and restoration costs will be charged to the person concerned.

Article 8 - LIABILITY - EXCLUSIONS

a. The Customer and any Interested Party are jointly liable for bodily accidents and all property or real estate damage that Vehicles, drivers, passengers or goods could cause, both to parking facilities and to other vehicles, goods and persons present. The Customer driving a Vehicle personally is solely responsible for the incidents mentioned above. Any accident, incident or damage that occurred in the parking area must be reported immediately to CTS reception.

b. CTS is bound by an obligation of means concerning parking surveillance. CTS cannot be held responsible in case of theft and/or damage to Vehicles and/or their elements, accessories, or other property left inside the Vehicle such as cargo. Custody of the vehicle remains under the exclusive responsibility of the customer. The customer should act by taking all reasonable measures to secure the road unit and its goods.

CTS cannot, moreover, be held responsible in case of assault occurring in the parking area.

c. The Customer is required to comply with instructions given by staff.

d. CTS holds an insurance contract covering the financial consequences of civil liability it may incur in the exercise of its activities.

e. CTS is not liable for damage caused by natural phenomena, force majeure, or fortuitous events such as: acts of vandalism, sabotage or terrorism, armed robbery or attempted armed robbery, strikes, riots, fire, frost, flooding, snow, storm, etc. (this list is not exhaustive).

Article 9 - PERSONAL DATA

In accordance with the Data Protection Act of January 6, 1978 as amended, the Customer has a right of access, rectification and deletion of personal data concerning them and processed by CTS and its possible subcontractors to ensure parking security, management of payment incidents and to comply with its legal obligation to collect connection data.

Processing of license plate data:

In accordance with the Data Protection Act of January 6, 1978 as amended and the General Data Protection Regulation (GDPR), license plate data recorded by the ALPR system are processed exclusively for the purposes of:

• Parking billing
• Parking security
• Payment incident management
• Compliance with legal obligations

This data is retained for the duration necessary for billing and dispute resolution, in accordance with applicable legislation.

The customer has a right of access, rectification and deletion regarding the use of their license plate data by contacting the Calais Truck Stop Complaints Department.

Article 10 - ENVIRONMENT AND WASTE

a. It is strictly prohibited to throw waste such as emptying ashtrays, throwing papers, urinating or making any deposit of garbage in the Parking area. Trash bins and toilets are provided.

b. Hygiene facilities must be used correctly and kept clean after use.

c. It is strictly prohibited to build makeshift barbecues on the ground.

d. All fuel refueling, vehicle maintenance work, or any maintenance operations are strictly prohibited within CTS premises.

e. The use of sound signals is prohibited within CTS premises, except to prevent immediate danger.

Article 11 - PENALTIES

Non-compliance with the provisions of Article 6 will result in the application of additional costs: Namely €50 per day of parking use. Days are indivisible and counted from 00:00 to 23:59.

Article 12 - APPLICABLE LAW

These Regulations are subject to French law. Any dispute must be resolved amicably. Failing agreement, the Courts of Boulogne-sur-Mer have jurisdiction.